Published by Butrint Xhemajli

Refund Policy

Last updated: SEPTEMBER 14, 2025

 

 

1. General Policy

The Novalab Refund Policy covers refunds for services or products under specific conditions outlined below.

2. Eligibility for Refund

  • Refund requests must be made within 5 days of payment.
  • Refunds are available only for services or products created by Novalab SEO Agency.
  • After 5 days, payments are considered final and non-refundable.

3. Non-Refundable Services

The following are not eligible for refund:

  • Services already fully delivered (e.g., completed SEO reports or campaigns).
  • Third-party costs (e.g., hosting, advertising spend, external tools).

4. Refund Process

  • To request a refund, contact us at info@thenovalab.com with proof of payment and reason for the request.
  • Approved refunds will be processed within 10 business days to the original payment method (bank transfer, Paysera, Stripe, Wise, or cryptocurrency).

5. Contact Information

For any questions regarding this Refund Policy, please contact us: